Refund policy

Last Updated: April, 2026

At Relaxamart, we want you to feel confident about your purchase. If you are not completely satisfied, we’re here to help with a simple and fair return and refund process.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be in its original packaging

  • Not be damaged due to misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You may request a return within 7 DAYS of receiving your order

  • Return requests made after this period may not be accepted

To initiate a return, please contact us at relaxamart@gmail.com

3. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 7 days.

  • Refunds will be issued via the original payment method or an agreed alternative (e.g., bank transfer for COD orders)

4. Exchange Options

  • We offer exchanges for defective, damaged, or incorrect items

  • If you need an exchange, contact us at relaxamart@gmail.com with your order details

  • Exchanges are subject to product availability

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 7 DAYS of delivery

  • Provide clear photos or videos as proof

  • We will arrange a replacement or refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products

  • Items damaged after delivery due to misuse

  • Products without original packaging

  • Any item marked as non-returnable or final sale

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping charges are non-refundable unless the return is due to our error

8. Contact Information

For all return and refund requests, please contact:

Email: relaxamart@gmail.com

We are committed to making your experience with Relaxamart smooth and trustworthy. Your satisfaction is important to us, and we’ll do our best to resolve any issues quickly and fairly.